ALARM Scotland Conference 2024: Re-set the ALARM
Monday 4 November
10am – 10.45am
1: AI in the public sector - A journey of understanding, managing its risks and benefiting from its rewards
1: AI in the public sector - A journey of understanding, managing its risks and benefiting from its rewards
Session
Eric and Julia will host an interactive session to review AI and consider what it means in practice for individuals and organisations, time to contemplate your own journey and challenge your thinking and behaviours to allow you to get the best from this new technology.Speakers
Eric Alter
Julia Reffell
11.30am – 12.15pm
2: Monitoring the development of fraud in claims & horizon scanning
2: Monitoring the development of fraud in claims & horizon scanning
Session
Louise and Lesley will provide an overview of:
- Fraud in Scotland and the impact of QOCS.
- Risks and trends in EL/PL, property and historic abuse claims.
- Insight into what the future may hold.
Speakers
Lesley Allan
Louise Houliston
1.15pm – 2pm
3A (risk): Risk visualisation and automation
3A (risk): Risk visualisation and automation
Session
Is your risk management process manual Excel based and/or reactive in nature? If so, you might be interested in attending this session which outlines how Durham University has embraced Office 365 solutions (including Power BI and Power Automate) to revolutionise its approach to the reporting of operational and strategic risk.Speakers
Chris Walker
3B (insurance): Insurance Backed Guarantees (IBG)
3B (insurance): Insurance Backed Guarantees (IBG)
Session
QANW will explain what an Insurance Backed Guarantees (IBGs) is, how it can benefit budgets within the public sector and also provide examples of how this insurance has been a success previously. Gemma will make sure this session is informal and interactive, with prizes to be won!
Speakers
Gemma Swankie
2.15pm – 3pm
4A (risk): Mental health and our workforce
4A (risk): Mental health and our workforce
Session
This session will give an overview of the perception of mental health care by the general public and media. The experience of mental health conditions, a greater sense of openness and willingness to disclose mental ill health conditions will also be discussed along with the way in which this can be influenced by work, exposure to stressful experiences and what a trauma-informed response from employers and managers may look like.Speakers
Ross Cheape
4B (insurance): Under insurance, business interruption & indemnity periods
4B (insurance): Under insurance, business interruption & indemnity periods
Session
Adam and Matt from Maven Public Sector will provide an overview of underinsurance and its impact including some recommended do’s and don’ts!
Following up with a review of business interruption and indemnity period guidance and what to consider when reviewing the level of coverage required.
To close off the session Ruth from City of Edinburgh Council will provide a real-life experience following a large school fire and the impact from business interruption costs and the lessons learnt.
Speakers
3.30pm – 4.30pm
5: Risk Maturity - Achieving enterprise risk management
5: Risk Maturity - Achieving enterprise risk management
Session
This session will cover the Defence Infrastructure Organisation's journey through risk maturity from siloed working and risk registers on Excel sheets, to an organisation-wide risk management system and standardised processes aligned with strategic objectives. Nick and Shermela will discuss the challenges faced through the lens of tools, techniques and behaviours while continuing our unique approach to defence risk management. You will learn about how to approach joining up risk management and how risk management systems can play a vital role in achieving that vision.Speakers
Nick Addis
Shermela Toulon
Tuesday 5 November
9.45am – 10.30am
6: Raising the profile of the risk manager: Your role matters
6: Raising the profile of the risk manager: Your role matters
Session
A robust risk and insurance programme is a key enabler for the many vital services your organisations provide. Does your organisation understand the value of the role of the risk manager? Overtime many organisations have diminished the role of the risk manager, bolting the responsibility of managing risk on to other roles. Experts will demonstrate the value of the risk manager from an insurer's perspective and also provides a practitioner's view of practical steps to raise your profile within your organisation.Speakers
11am – 11.45am
7: Who wants to be avoiding disrepair?
7: Who wants to be avoiding disrepair?
Session
Andrew and Ali will look at disrepair/defective premises claims and how they impact registered providers of social housing? They will look at the reasons behind the increase in these claims and what can be done to reduce your exposure to them. They will also be looking at what the future holds.
Andrew and Ali will host this session in the style of ‘who wants to be a millionaire?’ to make it interactive and engaging for audience members.
Speakers
Andrew Tolmie
Alison Tyler
12pm – 12.45pm
8A (risk): Back to basics - Risk & resilience
8A (risk): Back to basics - Risk & resilience
Session
As more seismic change has emerged on the public sector horizon, the role of the risk manager has become increasingly vital in building organisational resilience. It is anticipated that as risk will continue to present both threat and opportunity, the risk manager will only become more pivotal.
With restructures, mergers, transformation and cuts change is inevitable but so too has the role of the risk manager diversified. Facilitating discussion, creating connections, identifying interdependencies and long-term thinking all requires great technical skill, understanding and interpersonal skills. Risk managers should have a voice at the top table and, consequently need the right tools, support and investment to do so.
Matt will review the core responsibilities of a risk manager and opportunities to influence risk based decision making within public sector organisations.
Speakers
Matthew Hardwick
8B (insurance): Interactive claims game: Employers liability claims
8B (insurance): Interactive claims game: Employers liability claims
Session
A reprise of DWF's ever-popular liability claims game. This year we will be focusing on employer liability claims. You will be provided with a number of factual scenarios mostly based on recent case law and in teams will be asked to decide whether to defend each case to trial or to settle early. There will be winners and losers but all delegates will come away with a greater understanding of these often complex claims.Speakers
Debbie Connor
Lynne Macfarlane
1.30pm – 2.15pm
9A (risk): Implementing a new BAU risk model
9A (risk): Implementing a new BAU risk model
Session
In 2023, Renfrewshire Council introduced a new assurance model for their business-as-usual risks. Karen will guide you through the ups and downs of developing the new model from concept to launch, and will highlight lessons learnt after a full year of implementation. The model was co-created by the Council's Risk Group and subject experts, and it ties in beautifully with their annual assurance framework. The model can be replicated in any sector so this session will be of interest to all.Speakers
Karen Locke
9B (insurance): What is the role of the Insurance Broker and the view of using a broker from an insurers perspective
9B (insurance): What is the role of the Insurance Broker and the view of using a broker from an insurers perspective
Session
Phil and Mark will delve into the pivotal role of insurance brokers within the UK public sector insurance market and how it interacts with insurers and the benefits that relationship brings to insureds. They will discuss the fundamental responsibilities of insurance brokers in public sector organizations in procuring and managing insurance coverage.
Phil and Mark will reference their role in assessing risks, negotiating policies, and ensuring cost-effective solutions tailored to the unique needs of the public sector. It also highlights the regulatory framework that governs insurance brokerage in the UK and emphasizes the evolving landscape of risk management in the public sector. The presentation underscores the significance of transparency, accountability, and expertise in safeguarding public funds while mitigating risks effectively. All whilst linking in with insurers
Speakers
Phil Farrar
Mark Sangster
