New and extra for 2023, join us at the Copthorne Slough-Windsor for a two-day winter conference on the theme of Sustainable Action and Reaction from 26 to 28 February.
Packed with presentations, workshops, an exhibition, and even a disco (kindly sponsored by DWF), we present great learning and networking opportunities.
On the agenda are unique insights from risk management and business continuity professionals from across public services in England. Take your pick of case studies, best practice and lessons learnt.
Konnie Huq, one of Britain's best known female presenters, will kick off the conference at the Keynote session, sponsored by Risk Management Partners.
Don’t miss Lilly Spillman from the London Borough of Havering sharing BCM experiences of one of the worst recorded grass fires in the UK. Lilly will discuss the lead up to the incident at Wennington Village, and the wider command and control of the events that unfolded. There will be a focus on the response with London Fire Brigade, community humanitarian assistance, and the long-term recovery of residents.
Steve Bent from Gallagher shares practical, human-science based tip tips to create a workforce that is engaged, motivated and inspired.
In complete contrast the Tri-Borough team from the Royal Borough of Kensington & Chelsea Stakeholders will present on the art of herding cats! Ben Goodchild, Georgina Leeson and Ben Maidment talk about their experiences dealing with stakeholders from a council perspective. They will share successes, difficulties and winning solutions when dealing with a wide range of stakeholders.
Practitioners from Essex County Council team up with Perry Hill from DWF, to discuss how artificial intelligence is starting to transform how highways are inspected and maintained.
Platinum Sponsors will be sharing their expertise, with sessions on Risk appetite from RMP, Property value sums insured from Maven, Claims inflation from Kennedys, and two presentations from Zurich Municipal on Risk maturity, and Sustainability.
You will also be able to catch up with your insurers, lawyers and suppliers at our tabletop exhibition, and share best practice with fellow practitioners.
Attendance (excluding accommodation) is included in Full Membership.
Make the best of the occasion and join us for dinner at the Copthorne from Sunday 26 February, with a chance to relax and mingle before the Conference starts. Dinner on Monday 27 February will be followed by a disco, so get your party shoes on and meet us on the dancefloor.
Contact [email protected] with any questions.
Check in for residential delegates
Check in
Check in for residential delegates
4pm – 7pm GMT, 26 February 2023 ‐ 3 hours
Check in
Breakfast for residential delegates
Breakfast
Breakfast for residential delegates
7am – 9am GMT, 27 February 2023 ‐ 2 hours
Breakfast
Registration and exhibition
Check in
Registration and exhibition
9am – 9.45am GMT, 27 February 2023 ‐ 45 mins
Check in
Session 1 - Keynote
Session
Session 1 - Keynote
10am – 10.45am GMT, 27 February 2023 ‐ 45 mins
Session
Speakers

Konnie Huq
Refreshments and exhibition
Refreshments and exhibition
Refreshments and exhibition
10.45am – 11.30am GMT, 27 February 2023 ‐ 45 mins
Refreshments and exhibition
Session 2 - Wennington fires
Session
Session 2 - Wennington fires
11.30am – 12.15pm GMT, 27 February 2023 ‐ 45 mins
Session
On Tuesday 19 July 2022, the London Borough of Havering experienced one of the worst recorded grass fires in Wennington Village. Lilly will discuss the lead up to such a significant incident the wider command and control of the unprecedented events that unfolded. She will focus on the response with London Fire Brigade, the humanitarian assistance provided to the community and the long-term recovery of residents that lost their entire homes through extensive grass fires.Speakers

Lunch and exhibition
Refreshments and exhibition
Lunch and exhibition
12.15pm – 1.15pm GMT, 27 February 2023 ‐ 1 hour
Refreshments and exhibition
Session 3A - Highways AI and claims defensibility
Session
Session 3A - Highways AI and claims defensibility
1.15pm – 2pm GMT, 27 February 2023 ‐ 45 mins
Session
As technology continues to advance, artificial intelligence is starting to transform how highways are inspected and maintained. Practitioners from Essex County Council share how they use Roads AI to maintain their highway network. They will also detail how beneficial it can be for claims defensibility and discuss any legal impacts.Speakers



Session 3B - Risk maturity levels
Session
Session 3B - Risk maturity levels
1.15pm – 2pm GMT, 27 February 2023 ‐ 45 mins
Session
A key tenet of risk management is the continuous effort to improve processes that inform decision making both at the strategic and operational level. Assessing risk maturity provides a marker of where you stand as an organisation in this regard. Jesper will focus on the key building blocks used to help ascertain risk maturity and what this means to an organisation. As our sector becomes increasingly complex through rapid changes in communities, technology and finances, Jesper will explore expanding risk maturity to a wider focus on organisational resilience and introduce methodology for assessing maturity in this area.Speakers

Exhibition
Refreshments and exhibition
Exhibition
2pm – 2.15pm GMT, 27 February 2023 ‐ 15 mins
Refreshments and exhibition
Session 4A - Cyber risk, is it really a big deal?
Session
Session 4A - Cyber risk, is it really a big deal?
2.15pm – 3pm GMT, 27 February 2023 ‐ 45 mins
Session
Join Annie and Nathan for an informative event on the vital topic of cyber security and insurance. This session is geared towards the public and education sector, and will provide valuable insights on how to protect against cyber threats and the importance of insurance in mitigating potential losses. You'll hear from experts in the field and have the opportunity to ask questions and gain a deeper understanding of the risks and best practices in the digital age. Don't miss out on this opportunity to stay informed and stay safe in the ever-evolving world of technology.Speakers


Session 4B - Delivering resilience in a rapidly changing world
Session
Session 4B - Delivering resilience in a rapidly changing world
2.15pm – 3pm GMT, 27 February 2023 ‐ 45 mins
Session
Demands on leaders have never been greater, and with the pace of change set to increase, it’s crucial in the new economy that Leaders have what it take to land and lead change with impact. For the past 25 years, the Team at Gallagher Culture Change Consulting has worked with leaders across all sectors to help them remain resilient and to build resilience in their people. We’ll share some practical, human-science based top tips that will ensure your leaders can create the right climate so that everyone in your organisation is engaged, motivated, and inspired.Speakers

Refreshments and exhibition
Refreshments and exhibition
Refreshments and exhibition
3pm – 3.30pm GMT, 27 February 2023 ‐ 30 mins
Refreshments and exhibition
Session 5 - Claims game
Session
Session 5 - Claims game
3.30pm – 4.30pm GMT, 27 February 2023 ‐ 1 hour
Session
A reprise of DWF's ever popular interactive claims game. The DWF team will take themes from the conference to use as the interactive legal scenarios for the delegates to ponder over. There will be winners and losers but all will go away from the session with a better understanding of how to make early strategic decisions on a range of claims brought against public authorities.Speakers



Breakfast for residential delegates
Breakfast
Breakfast for residential delegates
7am – 9am GMT, 28 February 2023 ‐ 2 hours
Breakfast
Registration and exhibition
Check in
Registration and exhibition
9am – 9.30am GMT, 28 February 2023 ‐ 30 mins
Check in
Welcome
Session
Welcome
9.30am – 9.45am GMT, 28 February 2023 ‐ 15 mins
Session
Session 6 - Sustainability shift: Places and people
Session
Session 6 - Sustainability shift: Places and people
9.45am – 10.30am GMT, 28 February 2023 ‐ 45 mins
Session
Sustainability is a subject that has taken centre stage in recent times and we all can have a different understanding of what it is and what it means to us, our roles, our communities, and planet. Alix will present the results and insights from research conducted by Zurich Municipal with public sector customers to break the big picture down. Through case studies Alix will explore what sustainability means in a public sector context for Places and People and include views on the areas of risk and opportunity that really matter along with tools and advice about how to mitigate and prepare for them.
Speakers

Refreshments and exhibition
Refreshments and exhibition
Refreshments and exhibition
10.30am – 11am GMT, 28 February 2023 ‐ 30 mins
Refreshments and exhibition
Session 7 - Operation London Bridge
Session
Session 7 - Operation London Bridge
11am – 11.45am GMT, 28 February 2023 ‐ 45 mins
Session
David will provide insights into the Royal Borough of Windsor and Maidenhead's pre-planning and the associated multi-agency partnership planning approach of Operation London Bridge, along with the risk register and links to the wider overall plan.Speakers
Refreshments and exhibition
Refreshments and exhibition
Refreshments and exhibition
11.45am – 12pm GMT, 28 February 2023 ‐ 15 mins
Refreshments and exhibition
Session 8A - Stakeholder engagement
Session
Session 8A - Stakeholder engagement
12pm – 12.45pm GMT, 28 February 2023 ‐ 45 mins
Session
Stakeholders... and the art of herding cats.
Ben and Ben will share their experiences dealing with stakeholders from a local authority perspective, including successes, difficulties and winning solutions which the Tri-borough team have experienced and learned, when dealing with a wide range of stakeholders. Internal departments, check. External solicitors, check. Contractors, check. Do they all go in the same direction? No. Is it like herding cats? Very much so. Is it just before lunch and they don’t want to be lynched so will be keeping to time? Definitely!
Speakers
Ben Goodchild
Senior Principal Insurance Claims Officer, The Royal Borough of Kensington and Chelsea

Session 8B - Risk appetite
Session
Session 8B - Risk appetite
12pm – 12.45pm GMT, 28 February 2023 ‐ 45 mins
Session
Every individual brings their own personal predisposition to risk to work. These predispositions may influence their decisions and behaviours in the workplace, potentially causing inconsistencies, challenges and conflict.
Developing and clarifying an organisation’s risk appetite can create a framework which enables it to make more informed and consistent decisions throughout the management hierarchy. By defining its risk appetite, an organisation clearly sets out both optimal and acceptable positions in the pursuit of achieving its strategic objectives.
Carl will explore some of the steps required to develop organisational risk appetites, and the benefits of doing so.
Speakers

Lunch and exhibition
Refreshments and exhibition
Lunch and exhibition
12.45pm – 1.30pm GMT, 28 February 2023 ‐ 45 mins
Refreshments and exhibition
Session 9A - Property value sums insured
Session
Session 9A - Property value sums insured
1.30pm – 2.15pm GMT, 28 February 2023 ‐ 45 mins
Session
Join Adam and Matt for a session on property values where they will be looking at the importance of maintaining adequate sums insured across your property portfolio. They will also examine the key influences currently affecting the reinstatement value of properties, including inflationary and supply side factors. Adam and Matt will also touch upon some appropriate methods of calculating and maintaining adequate sums insured across a large property portfolioSpeakers


Session 9B - ESG
Session
Session 9B - ESG
1.30pm – 2.15pm GMT, 28 February 2023 ‐ 45 mins
Session
Do you know what ESG is and why it is crucial to get a head start on your ESG journey? In this session, Kate will define ESG and understand its core components through the ‘6-step journey’. Using case studies Kate will also explore why and how organisations are acting on ESG, using a ‘building block approach’ to demonstrate practical next steps that you can take to develop your ESG strategy.Speakers

Session 10 - Claims inflation - Reasons to be cheerful
Session
Session 10 - Claims inflation - Reasons to be cheerful
2.30pm – 3.30pm GMT, 28 February 2023 ‐ 1 hour
Session
The recent rapid rise in economic inflation has headline grabbing implications for insurance claims alongside prevailing social inflation trends. Karen and Vicky will explore the key drivers in this area and how best we can challenge some of the risks posed, through increased collaboration and a strategic approach. Karen and Vicky will highlight the changes in the claims process in recent years which have delivered significant financial benefits for the industry which provide a platform for further challenges and potential reductions in claims spend to be achieved.Speakers










Ben Goodchild
Senior Principal Insurance Claims Officer, The Royal Borough of Kensington and Chelsea




Konnie Huq






