Guidance Documents

We regularly publish best practice guidance and research on a variety of risk related topics, ensuring our members are kept updated and informed about the industry.

Resources

Highways claims management manual
March 2018

Following the introduction of the Well managed highway infrastructure: a code of practice, Section 2 of ALARM's Highways claims management manual has been revised to reflect the risk based approach to managing highways risks that must be adopted by October 2018.

Contents and introduction - UPDATED MARCH 2018

  • Section 1 - Highways liability - the law
  • Section 2 - Managing highway liability risks - UPDATED MARCH 2018
  • Section 3 - Highways claims handling
  • Section 4 - Managing the liability risks
  • Section 5 - The role of the highway authority's risk / insurance manager
  • Appendices

While documents already exist that may cover some of the aspects, nothing is currently available that deals with all the relevant aspects from the specific perspective of the risk / insurance manager who is responsible for managing the performance of the highways claims process. Therefore the intention of this document is to provide a practical reference document that covers both the basis of the highways claims function for new entrants into the sphere and also provides a source of tactical, operational and reference guidance for more experienced managers.

Major loss: ALARM guide to preparation and immediate response
November 2016

This Guide is intended to be a quick and easy resource for ALARM members, providing practical guidance on what can be done both pre and post incident to ensure impacts are mitigated. It is written from an insurance perspective and encourages early engagement with insurance partners to ensure that practical, procedural and financial support is accessed effectively.

This Guide has been produced in response to demand from ALARM members for something simpler and shorter than a full BCP, providing concise practical advice and pointers.

The ALARM and Vericlaim Major loss survey 2016 (available to non-members)

In developing the Major loss guide, ALARM and Vericlaim sought to obtain the views of Members on their experience of major losses and their readiness to deal with future events. The results of this short survey are explained in this summary document and were instrumental in the creation of the best practice guidance.

A guide to business continuity management
October 2016

ALARM has updated its guide to business continuity management (BCM) to support members in ensuring the resilience of their organisation.The Guide is divided into easy to access sections, including the context for BCM and the Civil Contingencies Act 2004, the plan, do, check, act (PDCA) cycle required to implement a BCM system and case studies and lessons learnt.

The Guide will provide members with the ability to develop a robust business continuity infrastructure that will enable future resilience and help promote business as usual when facing an incident.

Supporting business continuity management presentation

The new Guide also benefits from this supporting presentation offering hints and tips that will work for any public service organisation looking to implement, refresh or improve their business continuity plan.

New ventures, new risks
September 2016

As organisations identify opportunities and facilitate the management of risks from the public sector response to ongoing austerity measures and subsequent transformation, more questions are asked. This Guide explores the recent history and current context of the various methods and models developed by the public sector to deliver services to its users. It relies on published research from well-known and respected sources to explain the major drivers for changing service delivery. It also discusses the unstoppable forces that are leading the public sector to look for more efficient and effective service delivery models. 

Children's services: ALARM guide to managing risks
July 2016

The primary purpose of this document is to assist risk managers in identifying important issues in the complex area of children's services and to provide guidance on how those issues can be managed effectively. This guide is a comprehensive collection of professional tips and information on safeguarding, child sexual exploitation and historical abuse. It spans relevant and related topics covering: media and communications, the law, claims management, documentation, strategic risk management, commissioning and outsourcing, and insurers.

Risk Success Story: improving performance in risk management
July 2015

This report tells the story of the successful development of risk management in public service organisations in the UK, based on analysis of the data from ALARM CIPFA Risk Management Benchmarking from 2010 to 2015.

Although risk managers often feel like an endangered species in a hostile and uncertain environment, the overall story is of success.The evidence shows that public sector organisations have improved their overall management of risk since 2010, despite fewer resources and more complex risks

Freedom of Information Act 2000: ALARM good practice guide
May 2015

This ALARM guide aims to focus on key areas where Insurance Managers may encounter Freedom of Information (FOI) and other information requests and provide practical tips needed for handling such requests.

Restructuring Risk Report
December 2014

A report on the Wales seminar exploring the risk and insurance implications of organisational restructuring, either internally or involving two or more organisations via voluntary or compulsory mergers. Public sector organisations of all types are facing significant challenges, including reduced funding, new technologies, shifting demographics and changes in demand for services. As a consequence, new ways of working are being sought and new structures devised to try to do more with less. These structural changes may be purely internal, involving one or more departments, or involve two or more organisations merging part or all of their functions.

Regulation of Investigatory Powers Act 2000: ALARM good practice guide
September 2014

Covert surveillance is a tool that can reap benefits in defending liability claims. Recognising that managers of risk cannot use the Regulation of Investigatory Powers Act 2000 (RIPA) guidance due to the conflicting advice given, ALARM, in partnership with practitioners and sponsors has produced this good practice guide, providing a clear understanding of how RIPA applies within this field. 

Managing the Risk of Fraud
May 2014

In 2007, ALARM published Managing the Risk of Fraud: The ALARM Standard for Risk Advisors. There have been significant changes to the way public services are delivered and ALARM have refreshed the document to take account of the emerging risks facing the public sector in these challenging times.

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