3B: The misuse of artificial intelligence in the claims industry

1pm – 2pm GMT, 22 June 2026 ‐ 1 hour

Session

Globally, artificial intelligence and machine learning is advancing faster than we can create the control framework to wrap around it in order to manage the unintended consequences derived from its misuse. This session will explore the risks associated with the use of artificial intelligence in the claims industry from the perspective of both the claims management companies and the claimant.

How will we grapple with AI related disputes and black-box autonomous behaviour in the coming years? Are we entering an era where liability will be determined solely through artificial intelligence and what impact will this have on our reputation and on claimants?

Speakers

Ashley Easen

Director of Consulting, Risk Management Partners

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Andrew Sewell

UK Technical Lead, Gallagher Bassett

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Ashley Easen

Director of Consulting, Risk Management Partners

Ashley Easen is Risk Consulting Director at Risk Management Partners and Gallagher Bassett. Ashley has worked in the field of risk management and insurance for over 25 years in leadership roles within the public sector, and is experienced in designing and embedding risk management frameworks.

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Andrew Sewell

UK Technical Lead, Gallagher Bassett

Andy has been with Gallagher Bassett for 15 years, joining as the Claims Controller in their Swindon branch where he handled a profile of large and complex claims, from there he has moved from the roll of UK Technical Manager to UK Technical Director, responsible for ensuring we review their technical competency across all lines of business, horizon scanning and developing strategy for the changing claims environment as well as looking after theirstrategic partnerships.