Session 3 - How insurers are using AI to investigate and manage claims

1pm – 2pm GMT, 20 March 2026 ‐ 1 hour

Session

A deep dive into how Zurich and the insurance industry are using AI solutions to investigate and manage claims. The session will have a heavy slant on counter fraud but cover broader topics and AI related concepts.

Speakers

David Clements

David Clements

Claims Fraud Operations Manager, Zurich Municipal