David Sheppard

Head of Innovation, Crawford & Company

Since joining Crawford, Shep has been a driving force behind transformational change—leading the rollout of a cutting-edge fully integrated claims management system, revolutionising reporting with automated insights. In recent years he has co-led a new initiative within Crawford —a groundbreaking fusion of automation, predictive analytics, and AI-driven decision-making designed to redefine the future of claims management appointed in January 2026 to Head of Innovation, working to redefine Crawford’s future initiatives.