5B: When they go solo - managing claims by unrepresented claimants

4pm – 5pm GMT, 22 June 2026 ‐ 1 hour

Session

In this interactive session, experts will explore real examples that highlight the features and unique challenges that the growing number of claims brought by Litigants in Person present for risk and claims professionals. The session will provide a toolkit of hints, tips and strategies to help navigate the dynamics and potential pitfalls whist balancing reputational damage and maintaining fairness.