Payments and Refunds

Find out about our payments and refunds policy.

We are committed to ensuring that ALARM group events are provided free of charge for our members. Where such events involve unusually high expenditure however, (such as high speaker or facilitator fees, or added attractions such as entry to additional facilities provided by the chosen venue) a charge, equivalent to the cost to the additional expenditure may be made. Where the added attraction is optional, for example at the end of formal proceedings, only those accessing the attraction will be charged the full fee, the discounted rate being the charge less the cost of the additional attraction.  

Payment of subscriptions: Our payment terms are 21 days from the date of the invoice. Full membership and website access will be granted upon receipt of the membership fee. Membership fees are non-refundable.

Guidance documents: Guidance documents are free for members, however, non-members will need to purchase these through our website. The cost of any guidance document is non-refundable however, ALARM may reduce costs from those of an annual membership if an individual wishes to become a member. Any such decision to apply this approach is at our discretion.

Job adverts: Both member and non-member organisations can purchase advertising space on our website to raise the profile of relevant vacancies within their organisations to the membership. Any such rates are non-refundable.

Membership cancellation: Failure to notify ALARM of an intent to cease membership within four weeks of membership expiration date will result in pro-rata membership cancellation charges or a minimum cancellation fee of £50 +VAT (whichever is greater). It is the responsibility of individual members to provide written notice of their intention to discontinue their membership. 

Membership amendments: Named members may be replaced without charge once every 12 months as a result of redundancy, maternity leave, leave of absence and organisational restructuring. Replacements are not permitted for the purpose of substitution at the ALARM Conference. Subsequent changes of named members will result in an administration charge £50 +VAT.

Event cancellation: We incur substantial charges in relation to the delivery of our events including those in relation to venues, lunch and refreshments, administrative and management costs. If a member is unable to attend a complimentary event (not including Conference) they should provide the ALARM Office with written notice not less than seven clear days before the event. Failure to do so will result in a charge of £75 +VAT in order to cover non-refundable venue and catering costs. Where there is a charge for attendance, payment must be made in advance and no refund will be issued for non-attendance or cancellation.

Conference cancellation: Cancellations must be received in writing ten days before the event, and a receipt of confirmation must be obtained. Cancellations for dinner, delegate places or non-attendance outside of this time will incur a fee of £150.

Currency: Unless otherwise stated, payments are in British Pound Sterling (GBP).

Online payments: Our online payments are powered by WorldPay. We accept Visa, Mastercard, Maestro and JCB.

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