Location: Council House, Solihull
Salary: Band C: £26,824 – £29,540 or Band D: £32,597 – £37,280 (subject to experience and performance)
Hours: 37 hours per week
Closing date: 14 December 2025.
Are you a detail-oriented and analytical claims handler that is passionate about delivering excellent service to our customers? We are seeking a proactive Insurance Services Claims Handler to join our team, managing and investigating insurance claims across Public Liability, Employers Liability, Motor, and Property programme.
Either in-house or via our third-party claims handler, you’ll play a vital role in ensuring claims are processed efficiently and that outcomes are determined in accordance with our service standards. You will liaise with internal teams and external stakeholders to obtain information in support of the claim, providing expert advice and clear communication.
Depending on your qualifications and/or experience, you’ll join at Band C or Band D, with opportunities for development and progression.
You will:
- Ensure timely and accurate processing of all insurance claims
- Liaise with internal departments, external claims handlers, and other partners
- Analyse claims data to identify trends and ensure claims data is accurate and up to date
- Prepare reports, maintain records, and manage financial information relating to claims
- Assist in providing guidance on insurance matters and policy interpretation
- Contribute to continuous improvement of processes and service delivery.
You will have:
Essential (Band C):
- Foundation Insurance Test (CII) or equivalent experience
- Experience in a professional insurance environment
- Strong IT skills (Excel, Word, Outlook)
- Excellent communication and decision-making abilities.
Additional (Band D):
- Foundation Certificate (CII) or equivalent
- Working knowledge of Civil Procedure Rules and insurance legislation
- Working knowledge of insurance programmes for large organisations
- Ability to work independently challenging and making changes to process improvements.
We offer:
- A range of flexible working options including a flex-time scheme
- Generous annual leave entitlements with the opportunity to purchase up to ten days additional leave per year
- Access to our Employee Assistance Programme – a 24-hour independent, free and confidential advice and support service
- Family and carer friendly policies
- Access to the Local Government Pension Scheme
- Employee benefits including staff discounts, subsidised travel passes and Cycle 2 Work Scheme.
We recognise that work is what you do and not necessarily where you go. Our aim is to balance the needs of our employees with service delivery and for this role, this is likely to be a combination of working from home, collaborating from our offices in central Solihull or meeting with our partner organisations.
To apply, please click on the link below. Your application should be in your own words and reflect your own personal experiences.
If you have a specific question regarding this post, please contact Julie Cooper, Finance Manager at [email protected]
Closing Date: 14 December 2025
Interview Date: Early January 2026 – exact dates to be confirmed following shortlisting
This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.
Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.
Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.